Archive for February, 2010

Goodbye, my old friend..

Monday, February 15th, 2010

by Dan Jape of Reliable Heating & Air

After a ten year phase out, Freon is now dead and gone forever and this change will have an impact on most every home and business in the country. Back in the early 1990′s, law was enacted that called for the phase out of CFC’s, halons, and HCFC,s due to the fact they destroy the ozone layer and are responsible for creating an ozone hole over the South Pole. Freon is an HCFC and whether you believe in the ozone issue or not, everyone who currently has an old air conditioner that runs on Freon will be affected by the phase out since the law mandated that no new Freon based a/c units can be built after January 1, 2010 and after January 1, 2015, there is a ban on the sale and use of Freon in residential use. As the production of new Freon is limited, the price of this gas is going up to the point to where if you have an old leaky a/c system that uses Freon R-22, it will be a better idea to replace your a/c system instead of spending hundreds of dollars fixing leaks and recharging the system with Freon. Freon is going to be expensive this summer and to keep adding more to a leaky system is not a good use of your money. The state of the economy has the price of new systems lower than ever before and warranties have been escalated to 10 years parts and labor making this the best of times to cut ties with your Freon based a/c system.

New units now use R410a refrigerant which is far better than Freon in removing heat and moisture and is the only refrigerant available for home use. New units can cut your electric bill by 50 percent while giving you comfort you have never known. There are tax credits available of $1500 from the federal government which will pay the cost of upgrading to the very best furnace and a/c system. You will get a variable speed furnace with a built in dehumidifier and a 16 seer a/c system that will keep your home cool and dry in the summer and an even temperature in the winter. There are also factory rebates of $1000 or 36 months same as cash to help with the cost of upgrading your comfort system.

Every year people who know they have to replace their cooling systems get estimates over the winter when business is slow and they get the best prices of the year. But instead of going ahead and getting the work done early before the warm weather arrives, they procrastinate until it get hot and contractors are already busy, then they call and try to get off season deals. The heating and cooling business is all about supply and demand. In the warm months, there is an abundance of jobs and customers waiting to have work performed and no contractor can give you a special deal because the time to do your work could be sold at full price to the next person waiting in line. Do not wait until spring to try and repair or replace your a/c if you already know you need service. Get it done early if you want the best price and experience no waiting in a hot house.

New Modulating Comfort Available Now

Monday, February 15th, 2010

There is a new furnace on the market that provides unparallel comfort and efficiency and includes features that will be the standard for all furnaces in the future. The furnace is a modulating variable speed furnace that has an efficiency rating of 95% that means that 95 cents of a dollar worth of gas is converted into heat and 5 cents is wasted up the chimney.

The modulating feature is the part of the furnace that makes this furnace unique and is the feature that will someday be included in all furnaces, not just top of the line models. Furnaces today are single stage, two stage or three stage. A single stage furnace is either on or off and anytime the furnace is on, it puts out the maximum amount of heat possible. This design works ok for very cold climates. But in climates like Atlanta, where the temperatures can vary drastically from moderate to extreme cold, it is not the best choice. The early answer for this comfort problem was a furnace with a two stage gas valve that can put out a little heat on a moderate day and then ramp up to put out more heat on a very cold day. This design is much more comfortable and even as it can keep the temperature band of plus or minus one degree. This two-stage furnace was first introduced with a two-speed blower motor that had a low and high-speed setting and then later brought out with a variable speed blower with infinite fan settings that really improved the comfort level.

The three-stage furnace was an attempt to improve comfort even more by having three distinct heat levels combined with a variable speed motor to give many more potential settings. These furnaces have efficiency ratings of 95% and were more comfortable than two stage models as they were able to adjust their heat output more accurately to the need than a furnace with only two stages.

The new modulating furnace has a gas valve that has infinite numbers of settings that allows the heat output to be precisely matched to the need in your home at any given time. As the temperature in your home starts to reach the preset setting, the gas valve starts to throttle back and the furnace slows down to just achieve the temperature settings and not overshoot it. It then puts out just enough heat to maintain the desired temperature plus or minus one degree. This type of operation will provide a type of comfort never before experienced before with a quiet, warm feeling that you will love. It also will save gas dollars and electrical costs. The blower motor or fan uses D/C current to allow it to be variable speed and this motor only consumes $30 a year in electric. The furnace also has the ability to commicate with the other components in the system and sends reports back to the installing dealer as to its performance and proper operation. This feature is the start of the wave of the future in home appliances to be part of home automation systems and to be interactive with the owner and the servicing dealer. The furnace also has an integrated dehumidification feature that will help remove extra moisture in the summer.

The new modulating furnace is a great option to look at if you are in need of a new furnace and it also qualifies for a tax credit of 30% of the installed cost from the federal government.

Kudzu.com

Monday, February 15th, 2010

One of the most important aspects of having a new comfort system installed in your home is who is going to install it and maintain it. For many years, potential customers would perform their due diligence by asking for a number of references from former customers and of course, contractors would give a
list of their customers who were the most pleased. Somehow unhappy former customers would never be included in this reference list. Due to the advent of certain Internet sites, these days are over. Customers never ask for references anymore, instead they turn to websites that list former customer
reviews that are posted on these sites and give all the details of their experiences with contracting firms, both positive and negative. The most popular site people turn to is Kudzu.com and it lists reviews all types of companies.

Kudzu.com has been online for 4 or 5 years and it is an amazing tool to be used in selecting a service business. Kudzu.com is anonymous, so many people open up and write reviews they might not if their identity was disclosed. They are brutal if a company does not perform up to snuff, and many times will write very negative reviews over small missteps. They are also quick to
sing the praise of a company that goes above and beyond the normal level of expectations that they had. What also is very useful and fascinating is the fact the business owner or manager has the ability to answer every review listed about their company. One of the most telling parts of this website is how they respond, if they respond and what their response is to negative comments. We at Reliable Heating & Air use every comment about our company
as a learning/training experience. We go over every detail with the employee or crew and see what caused a negative review and how we could avoid a similar reoccurrence. We then answer each and every review and if a customer is not 100% pleased, we try and rectify the problem. I strive for 100% customer satisfaction and will not stop until we achieve that goal. We will redo the service or refund a customers money if that is what it takes to make sure every one of our customers is pleased.
The best outcome of having a website like Kudzu.com is it has raised the bar of the industry by keeping companies on their toes and forcing them to perform their best work. Before the Internet, companies could sweep unhappy customers under the rug and go on. Now the whole world can read each and every detail about each unhappy experience. I personally know some HVAC
company owners who have changed the way they do business to keep their Kudzu clean and they have had employees change the way they treat their clients.
There are also some big heating and air/plumbing companies who just can’t get it when it comes to the level of service needed to have a good Kudzu rating. Several companies refuse to even answer their reviews because they get so many negatives ones. Some blamed their negative reviews on other companies writing fake reviews about their companies instead of taking a long hard look at their own level of customer service. It is an attitude that will catch up with them soon or later.

The next time you need a service business, a new restaurant, a doctor or a lawyer I suggest you turn to Kudzu.com to look at reviews from other people who have used these business’s to see how they stack up.
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