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The Reliable

Reliable and NARI: A Quality Team

Reliable Heating & Air, the top seller and installer of Trane HVAC systems in the country, is a proud member of the National Association of the Remodeling Industry (NARI). Reliable’s membership gives our customers the comfort and knowledge that the work we do for them is up to code and lives up to the professional and ethical standards of our peers — not just in the Atlanta metro area but among the remodeling industry throughout the country.

What Membership Means to Reliable

NARI traces its roots back to the 1930s has been the voice of professionals in the remodeling industry — including the HVAC pros at Reliable as well as carpenters and plumbers — for decades. It offers education and advice to its members to ensure that they have up-to-date knowledge about home remodeling.

The organization sets ethical and safety standards for professionals in the remodeling industry. NARI requires its members to follow its code of ethics in order to maintain membership, so you can be sure that members of the organization will provide you with the highest level of service. This type of guarantee is important to the professionals at Reliable.

Our membership reflects the commitment to customer satisfaction that has been a part of Reliable’s vision since it was founded in 1978 by Dan Jape. After Dan’s son, Daniel, graduated from college, he joined the Reliable team and worked as a member of the cleaning, service and installation crews. He learned the business and got to know our customers in a way that many business owners never get to. When the time comes for Daniel to take over the business, he will have an intimate knowledge of the company. This will allow him continue to offer customers the best possible service along with the quality and professionalism expected of a NARI company.

Reliable’s Record of Quality Service

Reliable’s adherence to principles of ethics and quality have won the company several awards and have made it one of the best-known and respected HVAC and plumbing contractors in the southeastern United States. It was voted “Best of the Best” among heating and air contractors by the readership of four different publications, which represents the residents of Alpharetta, East Cobb, Roswell and Woodstock. Reliance was also awarded the Consumer’s Choice Award for Business Excellence

Dan and Daniel knew early on that the basis of their success was customer service. Reliable’s expansion from HVAC into plumbing and other contracting services was a direct outgrowth of requests and feedback we received from customers, who wanted the quality of service that Reliable supplied in HVAC in other areas. By working with NARI to ensure that Reliable’s standards of excellence exceeded those of other contractors — and were recognized on a national level — the company was able to ensure that its expansion into new service areas reflected its commitment to excellence in customer satisfaction: The commitment on which the owners’ business model is based.

If you have any HVAC, electrical or plumbing needs, don’t hesitate to contact Reliable’s team of professional technicians. Regardless of your service needs, you can rest assured that you will receive the best, National Association of the Remodeling Industry-backed service in metro Atlanta.

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