This ("Policy") describes how RH&A, LLC d.b.a. Reliable Heating & Air, and its affiliates, subsidiaries, divisions, and franchisees (collectively "Reliable Heating & Air," "we," "our," or "us") collect, use, and share your information. This Policy does not cover the collection of mobile device information for in-store analytics. To the extent individual stores collect such information, please see store signage for more information and opt-out choices.

Reliable Heating & Air takes the privacy of its customers and visitors to its websites very seriously. We understand that you may have questions about how we collect, use, and share your information. This Policy explains:

• What information we collect and how we collect it

• How we use and share that information

• How we protect your information

• Your choices and rights regarding your information

• How to contact us with questions

Highlights

WHAT INFORMATION IS COLLECTED, HOW IS IT COLLECTED AND HOW IS THAT INFORMATION USED?

• We collect Personal Information and Non-Personally Identifiable Information ("NPI").

We collect this data in three main ways:

1. Directly from you (e.g., when you inquire or create an account).

2. Automatically via server/application logs, cookies, web beacons, and similar tools.

3. From third-party sources (e.g., analytics providers, marketing partners).

• We use your data to deliver products and services, ensure service quality, contact you, personalize your experience, and provide offers about our products and services.
• We do not share Personal Information with others unless stated in this Policy or required by law.

HOW IS MY INFORMATION SHARED?

• With our affiliates, subsidiaries, divisions, and franchisees.

• With service providers and other third parties who help us operate our business.

• When required by law or to protect our rights.

WHAT CHOICES DO I HAVE?

If you do not want to receive information about our products or services, please update your account preferences (where available), and/or utilize the "unsubscribe" or "opt-out" mechanism within the communications that you receive from us.

If you have any additional questions or concerns related to this Policy, you may:

email us at info@reliableair.com;

Call us at (770) 594-9969 between 9 a.m. and 5 p.m. Eastern Time, Monday through Friday; or write to us at Reliable Heating & Air, 1305 Chastain Road NW Suite 500 Kennesaw, GA 30144

HOW IS MY INFORMATION PROTECTED?

• We have implemented certain appropriate security measures to help protect your Personal Information from accidental loss and from unauthorized access, use, or disclosure.
• Despite these measures, we cannot guarantee that unauthorized persons will always be unable to defeat our security measures.

FULL PRIVACY POLICY

What Information Do We Collect?

1. Personal Information

   • Identifies you directly: name, postal address, email address, phone number, date of birth, government IDs, financial account numbers, etc.

2. Non-Personally Identifiable Information ("NPI")

   • Technical or aggregated data: IP address, device identifiers, browser type/version, geo-location data, cookies, usage logs, etc.

   • Other non-identifying data such as demographic or household

How Do We Collect Your Information?

• You Provide It: When you fill out forms, request service, participate in promotions, or communicate with us.

Automatically: Via cookies, web beacons, server logs when you browse or interact with our websites and apps.

• From Third Parties: Analytics vendors, credit reporting agencies, consumer data brokers, social media platforms, etc.

Online Activities & Cookies

We track your website activity (pages visited, links clicked, date/time, referral URLs) to improve navigation, security, and marketing.

• Session and persistent cookies for site functionality.
• Third-party advertising cookies to deliver relevant ads across the web.
• You can manage or disable cookies via your browser settings; note that disabling cookies may limit site functionality.

How Do We Use and Share Your Information?

• To fulfill service requests and orders.
• To improve and personalize our websites, products, and services.
• To communicate with you (service updates, marketing, surveys).
• To comply with legal obligations and enforce our terms.

How We Share Your Information

• Affiliates & Subsidiaries: For internal business purposes.

• Service Providers: Payment processors, marketing platforms, IT hosting, analytics.

• Legal & Safety: If required by law, legal process, or to protect rights.

• Business Transfers: In the event of merger, acquisition, or asset sale.

Data Retention

• We retain Personal Information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Typical retention period: 7 years for financial records; other data as long as your account is active plus a 3-year post-termination period.

Third-Party Links & Content

Our websites may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing your information.

Your Choices & Rights

• Marketing Opt-Out: Use the "unsubscribe" link in our emails or update your account preferences.

• Access/Correction/Deletion: You can request access to, correction of, or deletion of your Personal Information by emailing us at info@reliableair.com.

• Do-Not-Track Signals: We do not respond to browser "Do Not Track" signals.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including:

• Right to know what personal data we collect, use, and share

• Right to delete personal data (with certain exceptions)

• Right to opt out of the sale of your personal data
  To exercise these rights, please contact us at info@reliableair.com or call (770) 594-9969.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect Personal Information from children under 16 without parental consent.

How We Protect Your Information

• We implement reasonable security measures (encryption, access controls) to safeguard your data.

• Note: No system is 100% secure; we cannot guarantee absolute protection.

Changes to This Policy

We may update this Policy at any time. The Effective Date at the top will reflect the last revision. We encourage you to review this page periodically.

DISCLAIMER OF WARRANTY

THE INFORMATION, SERVICES, AND DATA MADE AVAILABLE AT THIS WEBSITE ARE PROVIDED ON AN "AS-IS" BASIS FOR INFORMATIONAL PURPOSES ONLY AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

LIMITATION OF LIABILITY

Reliable Heating & Air WILL NOT BE LIABLE FOR ANY LOSSES, DAMAGES, EXPENSES OR CLAIMS OF EVERY NATURE OR TYPE WHATSOEVER, RESULTING FROM:

• the use of Reliable Heating & Air or the information contained in this website;
• any inaccuracy or omission in the information contained in this website or the failure to keep such information current;
• any inaccurate or incomplete information caused by Internet software or transmission problems;
• the use of the Internet generally, including Internet software, computer viruses; and/or
• damage to your computer hardware, data, information, materials, or business resulting from the information or lack of information on this website.
• Internet Security and E-mail

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Contact Us

If you have any questions or concerns about this Policy or our data practices, you may:

Email: info@reliableair.com
Call: (770) 594-9969 (9 a.m.-5 p.m. ET, M-F)
Mail: Reliable Heating & Air
1305 Chastain Road NW, Suite 500
Kennesaw, GA 30144

Thank you for trusting Reliable Heating & Air with your privacy.