Reliable Heating & Air offers a 10 year parts and labor warranty on all new Trane equipment. Customers purchasing a complete system (consisting of a gas or electric furnace, cooling coil, and outdoor unit, or an air handler and heat pump, or a gas furnace, cooling coil, and heat pump) are given a complimentary one year Preferred Customer Service Agreement, which includes 2 planned maintenance checkups per calendar year- one in the Spring/Summer and one in the Fall/Winter or at 6 month intervals. After the expiration of the complimentary service agreement, the customer has the option to continue a maintenance agreement with Reliable for a $160 annual rate. This agreement can be transferred to a new owner at no cost, so long as the agreement is in effect at the time of sale and the new owner continues to maintain the equipment without interruption through Reliable Heating & Air each year on a semi-annual basis.
The 10 year parts and labor warranty does not require an active service agreement however, regular planned maintenance is essential for optimum performance, maximum efficiency and longest life expectancy of your heating & cooling equipment. Furthermore, if the unit breaks down and the cause is determined to be lack of proper maintenance to the system, such as dirty condenser coils, or impacted filters, the labor cost for the repair would not be covered, even if the parts are still covered by factory warranty.
The 10 years parts warranty is through the manufacturer. Visit Trane’s website for more information and exclusions.
We highly recommend planned maintenance for all your heating and cooling systems for optimum performance and longevity. Additional existing systems may be added to your maintenance agreement at a $99 annual rate. Preferred customer service agreement customers receive a 10% discount on parts and labor in addition to preferential service in the event of a breakdown on all covered systems. Contact the office for more information at (770)594-9969.