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Daniel began his career with Reliable in 1999 when he was 14 years old riding alongside his dad, Dan Jape, consulting customers about their heating and cooling needs. Since then he has worked in every capacity at Reliable and knows the business in and out. Daniel graduated from Reinhardt University with a Bachelor of Business Administration degree and a minor in Marketing. Throughout his childhood and teens, baseball was a major part of his life -- from being recognized on a scholar team to having an entire hitting facility named after him (Daniel Jape Hitting Facility) he continued to make his dad proud! Even after school his achievements continued as he earned Reinhardt's 10 Under 10 Award claiming the top 10 Alumni being most successful in business/military/nonprofits/etc. He and his wife currently reside in North Cherokee County with their two darling little girls. In his spare time he enjoys weightlifting, boating, baseball and playing with his two daughters.
After 38 years in the home services business, Dan is not slowing down. In fact, he continues to add new service offerings, new locations and expand his staff to better serve customers. Customers have come to know him as the man who stands behind his company’s work and will not stop until his customers are 100% satisfied with their Reliable experience. Dan, his wife, Kim and son, Daniel enjoys running the business together but also they enjoy their family time too.
Director of Training
Gary has been with Reliable since 1998 and has worked his way up the ranks. As Director of Training, he oversees the company's day to day operations and is running our new Earn as you Learn Program. He ensures Reliable runs as smoothly and effectively as possible. Gary currently lives in Cherokee County. In his spare time enjoys fly fishing, riding motorcycles, and cooking.
Director of Marketing & Call Centers
Mrs. Roberts joined Reliable as Director of Marketing in 2016 and her role expanded in 2019 to run the call centers along with overseeing all digital and traditional marketing efforts. Prior to joining Reliable she was a senior digital marketing consultant for Google's only International Strategic Partner, ReachLocal from 2010 to 2016. She helped launch Kudzu.com for Cox Enterprises in 2008. Lea Anne holds an MBA from Coles College of Business at Kennesaw State University and a BA in Social and Behavioral Sciences from University of Arizona. She is happily married with a beautiful daughter in kindergarten.
Director of Human Resources
Amanda joined the Reliable family in 2016. With over 15 years of relevant experience, she is an accomplished Human Resources professional with an extensive and proven track record of building winning cultures, leadership programs, and HR systems and practices that drive performance and growth. Amanda graduated from Florida International University with a B.S. in Mass Communications. In 2008, she obtained her H.R. Management Certification from Kennesaw State University and her professional designation of Senior Professional in Human Resources (SPHR). In her free time, Amanda enjoys time with her family and friends, outdoor activities and travelling.
Director of Sales
As the Director of Sales for Reliable Heating and Air, Britt brings over 25 years of successful HVAC Sales and leadership experience to the team. His top priority is to create the ultimate comfort experience for customers through exceptional design and service. As a leader, Britt’s goal is to empower good sales people to become great sales people who possess the same passion he does for the company, its customers, and the industry as a whole. He is the proud father of two beautiful daughters who are currently full time college students. In his free time he enjoys boating, water skiing, and wake boarding, and off shore tournament fishing.
Director of Commercial HVAC
Mr. Thornburg, Director of Commercial Services, joined the Reliable family to head up the commercial division. He brings to Reliable 30 plus years experience in the commercial HVAC industry. A natural leader, Mr. Thornburg, has huge plans for expanding Reliable's services to the commercial business community. He enjoys teaching and building up his team. Prior to Reliable, Mr. Thornburg headed up multi-million dollar HVAC projects throughout Georgia. He is a former Marine and proudly served his country. He is a husband celebrating 39 years of marriage, a proud father of five and adores his three granddaughters. In his spare time he loves to golf, travel and spend time with his family.
Director of Residential HVAC Installation
As Residential Installation Manager, Kathy is fully committed to providing excellent customer satisfaction. She has assembled a team of hard working, well-trained installation teams to provide quality installations. Kathy has an extensive customer service background. Her background ranges from project management, plan review, customer relations and conceptual cost estimating. Presently, she oversees and coordinates all installation crews and their schedules, as well as streamlining and improving processes. Since joining the Reliable team, she is excited to expand the install department and is fully dedicated to teamwork and customer satisfaction. In her free time she enjoys spending time with family and friends and spoiling her two dogs.
Chris is our Master Plumber heading up our rapidly growing plumbing division. He has worked in the plumbing field over 10 years. Chris and his wife Amanda head up a great team of plumbers within the Reliable family. When not assisting customers or technicians Chris loves to spend time with his family and coach youth football
Jim has been in the Electrical Industry for over 20 Years. His knowledge and experience in the Industry allows him to provide excellent customer service. He is dedicated to making sure his team exceeds your expectations. When not working Jim loves to be outdoors camping, playing golf, fishing and riding four wheelers with his wife and young son.
Southside General Manager
Ed has over 28 years of experience in the HVAC industry. A former Navy veteran, Ed joined Reliable in 2014 and has held the roles Parts Manager, Service Manager and Field Trainer. In his spare time he enjoys spending time with his wife, yard sailing and riding his Harley Fatboy!