Family Operated Family Values

Daniel began his career with Reliable in 1999 when he was 14 years old riding alongside his dad, Dan Jape, consulting customers about their heating and cooling needs. Since then he has worked in every capacity at Reliable and knows the business in and out. Daniel graduated from Reinhardt University with a Bachelor of Business Administration degree and a minor in Marketing. Throughout his childhood and teens, baseball was a major part of his life -- from being recognized on a scholar team to having an entire hitting facility named after him (Daniel Jape Hitting Facility) he continued to make his dad proud! Even after school his achievements continued as he earned Reinhardt's 10 Under 10 Award claiming the top 10 Alumni being most successful in business/military/nonprofits/etc. He and his wife currently reside in North Cherokee County with their two darling little girls. In his spare time he enjoys weightlifting, boating, baseball and playing with his two daughters.

After 38 years in the home services business, Dan is not slowing down. In fact, he continues to add new service offerings, new locations and expand his staff to better serve customers. Customers have come to know him as the man who stands behind his company’s work and will not stop until his customers are 100% satisfied with their Reliable experience. Dan, his wife, Kim and son, Daniel enjoys running the business together but also they enjoy their family time too.

Gary has been with Reliable since 1998 and has worked his way up the ranks. As Director of Training, he oversees the company's day to day operations and is running our new Earn as you Learn Program. He ensures Reliable runs as smoothly and effectively as possible. Gary currently lives in Cherokee County. In his spare time enjoys fly fishing, riding motorcycles, and cooking.

Clarkson joined the Reliable team in 2013 and is responsible for all financial and administrative functions. He has over 30 years of experience in a variety of industries including manufacturing and financial services. Clarkson earned a business degree from the University of Tennessee and an MBA at Georgia Tech and is a CPA. He enjoys spending time with his family and time in the great outdoors.

Steve joined Reliable in Jan 2014 and oversees the efficiencies of operations with a focus on data management and performance metrics. Steve has 30 years of experience across diverse industries including defense, service and technology. Steve earned a B.S. in Aeronautical Science from Embry-Riddle Aeronautical University and holds professional designations for Program Management Professional and Certified Manager. Steve enjoys running, snow skiing and pretending to play golf. Also enjoys picking for antiques with his wife.

Lea Anne Roberts is a graduate of The University of Arizona College of Social and Behavioral Science. Ms. Roberts began her digital career in 2006 when she helped launch Kudzu.com for Cox Enterprises a review and recommendation search engine. From there she went on to work with Google’s only International Strategic Partner ReachLocal based in Woodland Hills, CA in 2010. Ms. Roberts recently joined Reliable Heating & Air as Director of Marketing in 2016 and is responsible for managing digital and traditional marketing efforts. She specializes in lead generation and maintaining brand integrity. She is currently pursuing her Masters in Business Administration at Coles College of Business at KSU.

Amanda joined the Reliable family in 2016. With over 15 years of relevant experience, she is an accomplished Human Resources professional with an extensive and proven track record of building winning cultures, leadership programs, and HR systems and practices that drive performance and growth. Amanda graduated from Florida International University with a B.S. in Mass Communications. In 2008, she obtained her H.R. Management Certification from Kennesaw State University and her professional designation of Senior Professional in Human Resources (SPHR). In her free time, Amanda enjoys time with her family and friends, outdoor activities and travelling.

As the Director of Sales for Reliable Heating and Air, Britt brings over 25 years of successful HVAC Sales and leadership experience to the team. His top priority is to create the ultimate comfort experience for customers through exceptional design and service. As a leader, Britt’s goal is to empower good sales people to become great sales people who possess the same passion he does for the company, its customers, and the industry as a whole. He is the proud father of two beautiful daughters who are currently full time college students. In his free time he enjoys boating, water skiing, and wake boarding, and off shore tournament fishing.

Mr. Thornburg, Director of Commercial Services, joined the Reliable family to head up the commercial division. He brings to Reliable 30 plus years experience in the commercial HVAC industry. A natural leader, Mr. Thornburg, has huge plans for expanding Reliable's services to the commercial business community. He enjoys teaching and building up his team. Prior to Reliable, Mr. Thornburg headed up multi-million dollar HVAC projects throughout Georgia. He is a former Marine and proudly served his country. He is a husband celebrating 39 years of marriage, a proud father of five and adores his three granddaughters. In his spare time he loves to golf, travel and spend time with his family.

Mark Wall has been a part of the HVAC industry, in design sales and customer service, for over 9 years. He joined Reliable and manages our Client Services team of over 30 CSR’s and dispatchers that are available to chat with clients on our web-page link or on the phone 24/7. He has over 23 years of client care experience stemming from sales/HVAC design to General Manager. Mark and his new bride, Christina, love to travel, serve in their church, and Braves baseball!

As Residential Installation Manager, Kathy is fully committed to providing excellent customer satisfaction. She has assembled a team of hard working, well-trained installation teams to provide quality installations. Kathy has an extensive customer service background. Her background ranges from project management, plan review, customer relations and conceptual cost estimating. Presently, she oversees and coordinates all installation crews and their schedules, as well as streamlining and improving processes. Since joining the Reliable team, she is excited to expand the install department and is fully dedicated to teamwork and customer satisfaction. In her free time she enjoys spending time with family and friends and spoiling her two dogs.

Ray has been in the HVAC industry for 20 years. Ray is our commercial service manager in a quickly growing branch of the company. When not working, Ray and his wife Jill enjoy playing golf and fishing.

Chris is our Master Plumber heading up our rapidly growing plumbing division. He has worked in the plumbing field over 10 years. Chris and his wife Amanda head up a great team of plumbers within the Reliable family. When not assisting customers or technicians Chris loves to spend time with his family and coach youth football

Jim has been in the Electrical Industry for over 20 Years. His knowledge and experience in the Industry allows him to provide excellent customer service. He is dedicated to making sure his team exceeds your expectations. When not working Jim loves to be outdoors camping, playing golf, fishing and riding four wheelers with his wife and young son.

Ed has over 28 years of experience in the HVAC industry. A former Navy veteran, Ed joined Reliable in 2014 and has held the roles Parts Manager, Service Manager and Field Trainer. In his spare time he enjoys spending time with his wife, yard sailing and riding his Harley Fatboy!

Jason came to Reliable in the summer of 2012. He has a vast knowledge of energy efficiency for the home. Jason is certified through the Building Performance Institute and is a Certified Professional Building Analyst. He loves to spend his free time outdoors with his wife and two children.

Tiffani has worked in the HVAC industry for 5 years with Reliable, but has 15 years of customer service knowledge and experience. As the Customer Care Manager, Tiffani serves as a liaison between our customers and all department managers to ensure 100% customer satisfaction! Tiffani likes to spend her free time with her husband Chris and their three sons.