Be on the lookout for scammers posing as Reliable

Dear Valued Reliable Customer,

We want to thank you for your valued business and also for helping us create the content for this customer alert post. How did you do that? When our customers see something that doesn't look right... you tell us.

We have recently been made aware that some customers have scheduled a duct cleaning from individuals posting in local Facebook groups thinking it was Reliable. An example post is shown below. There is no mention of Reliable Heating & Air in the original post. A majority of communication with the seller is through Facebook Messenger. The seller claims they are Reliable Duct Cleaning and sends links from our website claiming it is theirs.

Lookalike companies on social platforms are hard to spot. A good way to protect yourself is to visit the site directly to make a purchase or schedule a service. This is a good rule of thumb for any online purchase or interaction.

If you think you are dealing with a fake account or a person who is misrepresenting themselves you can report them by clicking at the top or bottom of the post by looking for the three little dots. Click on "Something's Wrong" and report them. This could help protect others too.

Duct cleaning demand has risen tremendously in the past couple of years. Indoor air quality is top of mind ever since the pandemic. There are a lot of companies that advertise that they provide whole-home duct cleaning but unfortunately they do not have an HVAC license which is critical. To verify the company you can always check the National HVAC Inspection, Cleaning and Restoration Association (NADCA) website for the company's name. Here is more info from NADCA about how to spot duct cleaning scams and avoid them.

Thank you for being a valued customer.

The Reliable Team

Below is a Facebook post from someone posing as Reliable.