Nominate a Reliable First Responder Relief Contest

Nominate a Reliable First Responder Relief Contest

Nominate a First Responder for a NEW Heating & Cooling System or Water Heater

Do you know a first responder who's in need of a new heating & cooling system or water heater for their home? Maybe their air conditioner broke down at the end of last summer or their water heater is 15+ years old....let Reliable install a complete new heating and cooling system or 40 gallon tank water heater for them! Starting in May 2020, and with the help of our wonderful partners Goodman and Southern Pipe, Reliable will be giving away brand new equipment each month to worthy first responders in the area. That's 8 new heating & cooling systems and 8 new water heaters.

We understand that there are a LOT of first responders out there who have helped all of us get through this. We want to help the HEROES by giving a 100% FREE AC System or Water Heater, but we need YOU to help us find the heroes in need. Do you know a first responder who needs us? This relief offer applies to the grocery store team members, postal delivery workers, food delivery workers, teachers, front line technicians, EMTs, nurses, doctors, police and fire fighters… you name it!

Nominate them by filling out the form below. We will be selecting 2 new first responders at the end of each month for the remainder of the year.

Nominate your First Responder by filling out the form below:

a person wearing a costume and holding a sign

May First Responder Winners

Water Heater Winner - Julie Lubenow

Nominated by: Rebecca Lubenow (Julie's Daughter)

Julie makes breakfast and lunch everyday, loads them up on a school bus to hand deliver them to her students. On behalf of the entire Reliable Heating & Air team thank you Ms. Julie for being a hero in our community.

HVAC Winners - Ryan & Jennifer Grieco

Nominated by: Cherie Ward (Jennifer's Mom)

Ryan is a paramedic for Grady working mandated overtime every week fighting this pandemic. His wife, Jennifer, is a trauma ER nurse as well and they have 2 little boys. On behalf of the entire Reliable Heating & Air team, thank you Ryan and Jennifer for being heroes in our community!

June First Responder Winners

HVAC Winners - Josh & Margaret Ciarletta

Nominated by: Tom Ciarletta (Josh's Dad)

Meet our June First Responder winner of a new heating & cooling system, Josh & Margaret! Josh is a high school teacher and football coach at Sequoyah High School and Margaret is a cardiac acute care nurse at Children's Healthcare of Atlanta. On behalf of the entire Reliable team thank you for being heroes in our community.

Water Heater Winners - Melissa & Mitchell Chapman

Meet our First Responder winners of a new water heater, Melissa and Mitchell! Melissa is a trauma ICU nurse at Wellstar Kennestone Hospital in Marietta making the sacrifice to take care of her COVID patients while often risking exposure to their 2 year old twins. On behalf of the entire Reliable team thank you for being a hero in our community.

July First Responder Winners

HVAC Winners - Brandi and Aaron Buechler

Nominated by: Lisa Rackley (Mom)

Meet our July First Responder winner of a new heating & cooling system, Brandi and Arron! Brandi, a Pulmonary Nurse at Wellstar Kennestone Hospital and her husband Aaron, a Cobb County Fireman have 5 kids between them. They also have Aaron's elderly father living with them. 2 months ago Brandi came down with the COVID-19 virus. Working in pulmonary is such a dangerous job but this has not deterred her. Brandi has faced danger before as she has served 2 tours in Iraq. Brandi and Aaron are such dedicated public servants as they put their lives on the line every day for each and everyone of us. With a family of 8 living under 1 roof, It takes a lot to cool their house. On behalf of the entire Reliable team thank you for being a hero in our community.

Water Heater Winners - David and Chrsti Kleinman

Meet our First Responder winners of a new water heater, David is a firefighter/paramedic on a special ops team with his department. Not only has he been on the front-lines of the Covid-19 pandemic, but he has also been deployed to protests/riots. On behalf of the entire Reliable team thank you for being a hero in our community.

August First Responder Winners

HVAC Winner - Carnell Roberts

Nominated by: Mallory Austin (Friend)

Carnell is a speech language pathologist at Atlanta Medical Center who has been instrumental during the pandemic. As a speech language pathologist, he works with COVID patients who have been on ventilators and have lost their ability to speak and/or eat. Carnell assists in rehabilitating these patients, so they are able to eat and speak to their loved ones. He also spends much of his day doing COVID swabs for the entire hospital and has volunteered to arrive at work at 6:00 am to take employees' and visitors' temperatures before they enter the hospital. Carnell and his husband (just married in February) purchased a home two and a half years ago, and one of their HVAC systems is over 25 years old. They had the system inspected last fall and were told that the heat shield is cracked and that the system may not be safe to use, but they are saving to have their first child and do not want to delay building their family by spending the money on a new system.

Water Heater Winner - Paul Kincade

Nominated by: Ana McGary (Mother-in-law)

Meet our First Responder winner of a new water heater.

Paul, a Police Lieutenant with the Cobb County Police Department is a true professional and always volunteers to help when needed.

September First Responder Winners

HVAC Winner - Darbe Mangrum

Darbe is a 27 year old emergency room nurse at Children's Healthcare of Atlanta. She has worked for them for the past 5 years and typically works 3-4 12 hour shifts per week, which often turn into 14 hour shifts. Throughout the pandemic, she has seen firsthand the difficulties of not having the proper equipment, wearing the same mask multiple times, and parents not being allowed in the hospital when their children are admitted. She has been a rock for so many people through this. Darbe is also a first time home owner in the Marietta area. Her house has an AC/heating unit that is almost 25 years old and more than on its last leg. She typically has many fans running in the house during the summer months because her AC unit can't handle it. She also worries about leaving her dogs home alone while she works sometimes, because the upstairs gets so hot, so she will sometimes board them.

Water Heater Winner - Matt Rice

Meet this month's First Responder winner of a new water heater.

Matt is Military Veteran and a Detective with the Pickens County Sheriff's Office.

Contest Rules


1. Eligibility

Nominate a First Responder (the "Contest") is open to the Greater Atlanta Metro Area (RHA service area) and who are at least eighteen (18) years old at the time of entry and a current legal homeowner of a residential property within the RHA service area. This home must be already fitted for heating and cooling equipment or waterheater installation. Employees of Reliable Heating & Air and other companies associated with the promotion of the Contest, and their respective parents, subsidiaries, affiliates and advertising and promotion agencies as well as the immediate family (spouse, parents, siblings, and children) and household members of each such employee are not eligible. The Contest is subject to federal, state, and local laws and regulations.

2. Sponsor

The Contest is sponsored by Reliable Heating & Air, located at 1305 Chastain Road Suite 500, Kennesaw, Georgia 30144. In association with Trane and Southern Pipe.

3. Agreement to Official Rules

Participation in the Contest constitutes entrant's full and unconditional agreement to and acceptance of these Official Rules and the decisions of the Sponsor, which are final and binding. Winning a prize is contingent upon being compliant with these Official Rules and fulfilling all other requirements set forth herein.

4. Contest Period

The Contest begins on May 01, 2020 and ends on December 31, 2020 at (the "Contest Period"). Entries that are submitted before or after the Contest Period will be disqualified. Submissions will be accepted for the duration of the Contest using any of the following methods:


5. How to Enter

Online: This method of entry will be available by visiting our website ( and following the directions provided to fill out the entry information and submit.

Limit one (1) entry per person, per email address, and per household for the duration of the Contest Period, regardless of method of entry. Entries received from any person, e-mail address, or householdin excess of the stated limitation will be void. All entries become the property of Sponsor and will not be acknowledged or returned.

6. PrizeDrawing

On or about the 1st of the following month, the Sponsor will select potential winners in a review among all eligible entries received. The odds of being selected depend on the number of entries received. The Sponsor will attempt to notify the potential winner via telephone or email on or about the 1st of the following month. If the potential winner cannot be contacted within five (5) days after the date of the first attempt to contact him/her, the Sponsor may select an alternate potential winner in his/her place at random from the remaining non-winning, eligible entries.

7. Winner Notification

The potential winners will be notified in person by Reliable Heating & Air employees or by phone or email. Each potential winner will be required to complete, sign and submit a Declaration of Compliance within five (5) days of the date notice or attempted notice is sent, in order for his/her prize to be installed. If a potential winner cannot be contacted or fails to submit the Declaration of Compliance within the required time period (if applicable), or prize is returned as undeliverable, potential winner forfeits prize. Potential winners must continue to comply with all terms and conditions of these Official Rules, and winning is contingent upon fulfilling all requirements. In the event that a potential winner is disqualified for any reason, Sponsor will award the applicable prize to an alternate winner by choosing from among all remaining eligible entries. Only three (3) alternate drawings will be held, after which the prize will remain un-awarded. Prizes will be fulfilled approximately 1-4 weeks after the conclusion of the Contest.

8. Prizes

One complete heating & cooling system or conventional gas or electric tank water heater including installation.

9. General Conditions

In the event that the operation, security, or administration of the Contest is impaired in any way for any reason, including, but not limited to fraud, virus, bug, worm, unauthorized human intervention or other technical problem, or in the event the Contest is unable to run as planned for any other reason, as determined by Sponsor in its sole discretion, the Sponsor may, in its sole discretion, either (a) suspend the Contest to address the impairment and then resume the Contest in a manner that best conforms to the spirit of these Official Rules or (b) terminate the Contest and, in the event of termination, award the prize at random from among the eligible, non-suspect entries received up to the time of the impairment. The Sponsor reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Contest or to be acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner. Any attempt by any person to damage the website or undermine the legitimate operation of the Contest may be a violation of criminal and civil law, and, should such an attempt be made, the Sponsor reserves the right to seek damages (including attorney's fees) and any other remedies from any such person to the fullest extent permitted by law. Failure by the Sponsor to enforce any provision of these Official Rules shall not constitute a waiver of that provision.

10. Release and Limitations of Liability

By participating in the Contest, entrants agree to release and hold harmless the Sponsor, and each of their respective parents, subsidiaries, affiliates, advertising and promotion agencies, other companies associated with the Contest, and each of their respective officers, directors, employees, shareholders, representatives, and agents (the Released Parties) from and against any claim or cause of action arising out of participation in the Contest or receipt or use of the prize (including any travel or activity related thereto), including, but not limited to: (a) any technical errors associated with the Contest, including lost, interrupted or unavailable Internet Service Provider (ISP), network, server, wireless service provider, or other connections, availability or accessibility or miscommunications or failed computer, satellite, telephone, cellular tower or cable transmissions, lines, or technical failure or jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties; (b) unauthorized human intervention in the Contest; (c) mechanical, network, electronic, computer, human, printing or typographical errors; (d) application downloads, (e) any other errors or problems in connection with the Contest, including, without limitation, errors that may occur in the administration of the Contest, the announcement of the winner, the cancellation or postponement of the event and/or the flyover, if applicable, the incorrect downloading of the application, the processing of entries application downloads or in any Contest-related materials; or (f) injury, death, losses or damages of any kind, to persons or property which may be caused, directly or indirectly, in whole or in part, from entrants participation in the Contest or acceptance, receipt or misuse of the prize (including any travel or activity related thereto). Entrant further agrees that in any cause of action, the Released Parties liability will be limited to the cost of entering and participating in the Contest, and in no event shall the entrant be entitled to receive attorney's fees. Released Parties are also not responsible for any incorrect or inaccurate information, whether caused by site users, tampering, hacking, or by any equipment or programming associated with or utilized in the Contest. Entrant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.

11. Disputes

Except where prohibited, each entrant agrees that any and all disputes, claims and causes of action arising out of, or connected with, the Contest or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Georgia. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, entrants rights and obligations, or the rights and obligations of the Sponsor in connection with the Contest, shall be governed by, and construed in accordance with, the laws of Georgia, without giving effect to any choice of law or conflict of law rules, which would cause the application of the laws of any jurisdiction other than Georgia.

12. Privacy

Information collected from entrants is subject to sponsor's privacy policy.